Returns & Refunds Policy
This Returns & Refunds Policy applies to all purchases made through our website, https://www.marianneyvonne.com.au We are an Australian-owned business, and our goods come with guarantees that non excluded under Australian Consumer Law (ACL).
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or is not as described, please contact us as soon as reasonably possible after receiving your order.
Where a product is confirmed following an inspection to have a fault or damage:
- We will offer a replacement, repair, or refund
- If the issue is considered a major failure, you may choose a refund or replacement
- We will cover reasonable return shipping costs for faulty or incorrect items
- We take care to package all orders securely, however damage can occasionally occur during transit, If this happens, please contact us with photos so we can assist promptly. Please bear in mind our policy expires after 14 days from the date you receive your order, unfortunately once 14 days has passed, we cannot offer you a refund or exchange.
Change of Mind Returns
We offer change-of-mind returns within 7 days from the date you receive your order. To be eligible for a change-of-mind return:
- The item must be unused, in its original condition, and returned original packaging
- All labels, cards, and protective materials must be intact in same condition as received
For change-of-mind returns:
- Return shipping costs are the responsibility of the customer
- Any original shipping fees are non-refundable
We recommend using tracked postage, as we cannot accept responsibility for items lost during return transit.
Items Not Eligible for Return
We cannot accept returns for:
- Items damaged due to misuse or mishandling after delivery
- Items damaged due to not following product care instructions
- Items returned outside the applicable return period
- Items not returned in their original condition and or missing, removed or tampered original packaging/labels/protective materials.
Assessment & Refund Processing
Once your return item is received, please allow 5–7 business days for inspection. Approved refunds will be processed to the original payment method used at checkout.
How to Request a Return
To request a return, please contact us via our website with your order number and details of the issue. Please be advised as part of our policy and assessment process, photos may be requested to assist with assessment.
For additional support & enquiries, please e-mail support@marianneyvonne.com.au
